You created an account for a teammate, but the team says the email never arrived — or the password the team was given no longer works. You can resend the invitation yourself from Settings > Admin Setting, without creating a second account. It takes under a minute, and the team's existing account, Role and brand assignment all stay exactly as they were.

⚡ Quick Path: Settings → Admin Setting → find the team's row → gear icon in the Action column → Resend Email

Requirements before you start

  • An account with the Admin Role — you need access to Settings > Admin Setting.
  • The team's email address, confirmed correct. Ask the team to read it back to you before you click, because if the address is wrong, resending it a hundred times won't help.
  • Knowing whether the account has ever been logged into (step 2 shows you how to check).

If you haven't created the team's account yet, this isn't the right article — start with the How to create an Admin account for your teammate article.

Resend the invitation in 3 steps

Step 1: Open Admin Setting

In the left sidebar, click Settings. The submenu expands with a pale-yellow highlight. Click Admin Setting.

The Admin Setting List page opens, showing every admin account on your brand.

1.5.1 Left sidebar with the Settings menu expanded — highlight box around the "Admin Setting" submenu item.
Expanded Settings menu in DeepBLOK Backoffice showing the Admin Setting submenu item

Step 2: Find the team's row and check 2 things

Type the team's name or email into the Search box at the top right of the table to jump to that row. Then check these 2 things.

What to checkWhich columnWhat you want to see
Is the email correct?EmailCharacter-for-character the address the team confirmed
Account statusStatusAn orange clock icon = never logged in yet (Pending) — ready to resend

If the email is misspelled, don't resend yet — it will simply go to the same wrong address again. Note that the Email Address on the Admin Edit page is read-only: there's no input box to type over it. What to do depends on the account's status.

  • Never logged in (orange clock) — the quickest fix is to click the gear icon, choose Delete, and create the account again with the correct address. Nothing is lost: nobody has used the account and no activity history is attached to it yet. (The creation steps are in the How to create an Admin account for your teammate article.)
  • Already logged in (green check) — don't delete it, or you'll lose the team's activity history too. Contact DeepBLOK support with the account's Admin code (the Code column, e.g. DeepBLOK1747) and the correct address.
1.5.2 The Admin Setting List table with 2 callout boxes — the Email column and the Status column showing the orange clock icon on a row that hasn't been used yet.
Admin Setting List table in DeepBLOK showing the Email column and the status icon

Step 3: Click the gear icon, then Resend Email

In the Action column at the end of the team's row, click the gear icon ⚙️. A 3-item menu opens:

  • ✏️ Edit — change the account details
  • ✉️ Resend Email — what you want
  • 🗑️ Delete (red text) — delete the account

Click Resend Email. The system sends the email again to whatever address is in that row's Email column.

✅ Confirm it worked: don't close the page yet. Call or message the team right away and ask the team to check the inbox within a few minutes — including the Junk / Spam folder. Once the team confirms being logged in, come back to the table: the status icon on that row should have changed from the orange clock to a green check.