Points Management
Set how points are earned across every channel, from QR scans and receipt uploads to marketplace orders, and adjust or compensate points when something goes wrong
Articles in this category
How to Give Points to a Customer Manually
Compensate a customer's missing points in 5 minutes. Pick the right Credit Code, submit the request, and get it approved so the points actually land.
How to Adjust Points Against a Bill Reference
Need to correct a customer's points against one specific bill? Use Adjustment — how to find the reference number and pick the right direction first time.
How to Award Points to Many Customers at Once with a CSV File
Need to compensate hundreds of customers after an outage? Upload a CSV of up to 2,000 rows in 5 steps — including how to check who actually received points.
Promotion System Limits You Should Know Before You Configure
Configured a promotion and got an unexpected result? The 7 limits of DeepBLOK's promotion system to know before you save, with a worked example.
How to Create Advanced Rule-Based Promotions
Want customers to earn points automatically on every purchase? Build a Transactional Promotion in 6 steps, including several conditions and rewards in one.
How to Create an Activity Promotion That Awards Points for Signing Up
Want new customers to earn points the moment they sign up? Build an Activity Promotion in 6 steps, then edit, switch it off or delete it safely.
How to Award Points by Scanning a Member's QR Code or Barcode
How to let staff scan a member's QR code or barcode to award points in DeepBLOK, the difference between Static and Dynamic, and what the customer sees.
How to Award Points with a Redemption Code or a Receipt QR Code
Want customers to scan for their own points? Switch on redemption codes or the receipt QR in DeepBLOK: setup, the customer's screens, and checking codes.
How to Award Points from Uploaded Receipts
Customers buying off-POS can still earn points. How to switch on receipt uploads in DeepBLOK: every setting, the customer's screens, and the daily review.
Earning Points on Marketplace Orders
Customers link their own marketplace account once from the member page on LINE, and points then land automatically within 1 day of delivery.