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Explore getting started guides, tutorials, Merchant Application, Customer Data Migration, points, tiers, and CRM campaign workflows.

Popular articles

How to Create a Check-In MissionWant customers coming back daily? Set up a check-in mission in 6 steps — mission type, day count, both rewards, icons and the colour set.How to Award Points with a Redemption Code or a Receipt QR CodeWant customers to scan for their own points? Switch on redemption codes or the receipt QR in DeepBLOK: setup, the customer's screens, and checking codes.Promotion System Limits You Should Know Before You ConfigureConfigured a promotion and got an unexpected result? The 7 limits of DeepBLOK's promotion system to know before you save, with a worked example.Log in to DeepBLOK BackofficeLog in to DeepBLOK Backoffice with your invited email, verify with the 6-digit code emailed to you, then reach the home page. All 3 steps, with screenshots.How to Connect LINE OA with DeepBLOKThe `Line Settings` page asks for a `Channel ID` and a `Channel Secret` twice over. All 4 values are copied across from the brand's own LINE side. Here is where each one lives, which box it belongs in, and what the 5 LIFF URLs you get back are for.

Browse categories

Getting Started

Get set up from day one: sign in to the Backoffice, create your first admin, set how points are earned, and bring your existing customers across

14 articles

Membership & Tiers

Look up any member profile and history, search and segment your customer base, and set what each tier unlocks

10 articles

Points Management

Set how points are earned across every channel, from QR scans and receipt uploads to marketplace orders, and adjust or compensate points when something goes wrong

10 articles

Rewards, Coupons & Vouchers

Build your first reward and coupon, tell the coupon types apart, set expiry and quota, and check stock before anything goes live

11 articles
DeepBLOK
A loyalty solution built for flexible customer engagementThis help center collects getting started guides, tutorials, API references, and troubleshooting for the DeepBLOK platform.
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Campaigns & Communication

Reach the right customers through LINE OA, schedule announcements ahead of time, run check-in missions, and see how each campaign performed

10 articles

Data & Reporting

Make sense of the Dashboard, look back at previous months, read the ranking cards, and download reports to use elsewhere.

5 articles

API & Integrations

Connect DeepBLOK to LINE OA, your POS, and your online store so points and coupons work across every channel

3 articles

Team, Permissions & Privacy

Decide what each teammate can access, review the admin activity log, and handle customer consent in line with PDPA

8 articles

Merchant Application

Use the in-store app to collect points, redeem coupons, and void mistaken transactions, with separate logins for each branch

6 articles

FAQ

Work through the problems that come up most often, step by step: sign-in trouble, missing points, undelivered OTPs, and failed redemptions

7 articles

Gamification

Run a prize wheel activity that brings customers back to engage with your brand

1 articles

Billing & Troubleshooting

View your invoices and check your account billing cycle from the Backoffice

1 articles