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DeepBLOK Help Center

Find the right DeepBLOK guide faster

Explore getting started guides, tutorials, Merchant Application, Customer Data Migration, points, tiers, and CRM campaign workflows.

Popular articles

How to Award Points with a Redemption Code or a Receipt QR CodeWant customers to scan for their own points? Switch on redemption codes or the receipt QR in DeepBLOK: setup, the customer's screens, and checking codes.How to Build a Prize Wheel Game on LINEBuild a prize-wheel game in DeepBLOK yourself: chain Coupon Bucket, Reward and Game, with all 7 image slots, the prize order rules, and how to test on LINE.How to Create an Admin Account for Your TeammateInvite a teammate to DeepBLOK Backoffice in 5 steps: the Admin Create form, choosing a Role, and what the invitation email actually contains.How to Import Your Existing Customer Base via CSVGot an old customer base with tiers and points? Import it into DeepBLOK yourself via CSV in 5 steps — plus the setting that silently drops your data.How to Upload Artwork for News and PromotionsUpload news and promotion images in DeepBLOK right the first time: all 3 image sizes, choosing Hero banner or Homenews, and why an image won't show.

Browse categories

Getting Started

Get set up from day one: sign in to the Backoffice, create your first admin, set how points are earned, and bring your existing customers across

14 articles

Membership & Tiers

Look up any member profile and history, search and segment your customer base, and set what each tier unlocks

10 articles

Points Management

Set how points are earned across every channel, from QR scans and receipt uploads to marketplace orders, and adjust or compensate points when something goes wrong

10 articles

Rewards, Coupons & Vouchers

Build your first reward and coupon, tell the coupon types apart, set expiry and quota, and check stock before anything goes live

11 articles
DeepBLOK
A loyalty solution built for flexible customer engagementThis help center collects getting started guides, tutorials, API references, and troubleshooting for the DeepBLOK platform.
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Campaigns & Communication

Reach the right customers through LINE OA, schedule announcements ahead of time, run check-in missions, and see how each campaign performed

10 articles

Data & Reporting

Make sense of the Dashboard, look back at previous months, read the ranking cards, and download reports to use elsewhere.

5 articles

API & Integrations

Connect DeepBLOK to LINE OA, your POS, and your online store so points and coupons work across every channel

3 articles

Team, Permissions & Privacy

Decide what each teammate can access, review the admin activity log, and handle customer consent in line with PDPA

8 articles

Merchant Application

Use the in-store app to collect points, redeem coupons, and void mistaken transactions, with separate logins for each branch

6 articles

FAQ

Work through the problems that come up most often, step by step: sign-in trouble, missing points, undelivered OTPs, and failed redemptions

7 articles

Gamification

Run a prize wheel activity that brings customers back to engage with your brand

1 articles

Billing & Troubleshooting

View your invoices and check your account billing cycle from the Backoffice

1 articles