When someone on your team changes duties, their access should change the same day. You do it on the Admin Edit page, and it takes under a minute. There's no need to delete the old account and build a new one — their work history and admin code stay exactly as they were.

⚡ Quick Path: Settings → Admin Setting → the gear icon in that row's Action column → Edit → Select Role → Save Changes

Changing a role affects access only. It doesn't touch their password, their email address, or any member data they've edited.

Requirements before you start

  • An account that can open Settings and the Admin Setting page — in the permission table as configured, Admin is the role with the widest access. If you can't find the menu, ask someone with the Admin role to make the change for you.
  • A decision on which role they should have — if you're not sure which one suits their new job, read the article on what each role can do first so you don't have to change it twice.
  • Their email address or name — use the Search box at the top right of the table to find the row quickly once you have dozens of admins.
  • A heads-up to the person themselves — menus they're used to may appear or disappear after the change. Telling them first avoids an unnecessary support message.

Change the role in 5 steps

1. Open the admin list page

In the left menu, open Settings and choose Admin Setting. The Admin Setting List panel appears, with every admin in a table carrying the Code, Name, Role, Email, Join Date, Status and Action columns.

2. Find the person's row

Type their name or email into the Search box at the top right of the table, then confirm you have the right person from the Email column rather than the name — names can repeat, email addresses don't.

3. Open the edit page from the gear icon

In the Action column on the far right, click the gear icon. A menu of 3 items appears: Edit, Resend Email and Delete (in red). Choose Edit, and the Admin Edit page opens.

8.2.1 the Admin Setting List page with the gear icon menu in the Action column held open, showing all 3 items — Edit, Resend Email, Delete — and the role badge in that row's Role column. Blur every real email address.
The gear icon menu on the admin list page in DeepBLOK Backoffice

4. Pick the new role in Role Assignment

Scroll down to the Role Assignment panel and open the Select Role dropdown, then choose the role you want.

If you want to double-check what that role can do before you commit, click the green View Role Permissions Detail link next to the dropdown. The permission table opens in a window without taking you off this page.

While you're here, check the Brand Assignment field once. If your business runs several brands in one system, the right role with the wrong brand leaves the person unable to open the data they need.

5. Save, then check the result in the table

Click the blue Save Changes button at the bottom right of the page. The system takes you back to the admin list.

✅ Confirm it worked: find the person's row again and read the badge in the Role column — it should now show the new role name. Then have them log out and back in once and open a menu that should have appeared or disappeared. Checking both layers proves the value saved and that the new permissions are live in practice.

A note on the buttons on the edit page: Reset Password is not part of a role change

There are 2 buttons on the Admin Edit page, and they do entirely different jobs.

ButtonWhere it sitsWhat happens when you click it
Blue Save ChangesBottom right of the pageSaves everything you changed on the page, including the new role — the only button that makes a role change take effect
🔑 Reset Password, a grey outline buttonBeside the email address, near the top of the pageOpens a Confirm Password Reset window to send a temporary password to that account's email address. Nothing to do with roles

📌 A note on the email field: Email Address on this page is read-only text with no input box, which is why Reset Password sits right beside it — it's there for password work specifically. If you came to this page only to change a role, scroll straight past it to the Role Assignment panel below.

If you do click Reset Password by accident, the confirmation window shows the destination email address in bold, and you can click Cancel as long as you haven't confirmed. If you've already clicked Send Email, tell the person they'll receive an email containing a temporary password, and that they should log in with it and change their password straight away.

Changing someone's role and changing a role's permissions are 2 different jobs

They sound alike but happen in different places, and knowing which is which gets the request to the right place first time.

  • Changing which role a person holds — you do it yourself, here, in the 5 steps above.
  • Changing what a role is allowed to do — the Role Management page is read-only and carries a banner reading View Only: Only Super Admin (DeepBLOK) can edit role permissions. Changing a role's permission set goes to the DeepBLOK team that looks after your account.

So when someone says "I don't have enough access", start by asking what they can't do, then open the permission table and see whether another role already has it switched on. If one does, change their role as described here and you're finished in a minute. Only if nothing fits does the request need to go to DeepBLOK.

Common Problems

SymptomCauseFix
The role changed but the person says their menus look the sameThey're still on the session they signed in with before the changeHave them log out and back in once, then open a menu that should now be visible to confirm
Save Changes was clicked but the Role badge still shows the old valueThe list page is still the one loaded before the saveReload the list page once and search for the row again by email
The role you want isn't in the Select Role dropdownThe dropdown offers only the roles available for your brandPick the closest role for now, and tell the DeepBLOK team that looks after your account which permission set you need
You can't edit the email address on this pageEmail Address on the edit page is read-only textIf the address is wrong and the account has never been used, the fastest route is to delete it per the article on deleting an unused admin account and create it again with the correct address per the article on creating an Admin account for a teammate
The wrong person's role was changedThe row was picked by name, and names can repeatOpen both people's edit pages and confirm against the Email Address and Admin Code before clicking Save Changes, every time
Menus are all there but some brands' data won't openThe role is right, but Brand Assignment is incompleteGo back into the edit page, add the brands they need to that field, and click Save Changes again

Frequently Asked Questions

Q: Does changing someone's role also change their password?

A: No. The role change happens in the Role Assignment panel and is saved with Save Changes. Passwords are a separate button — Reset Password — which you have to click deliberately and which always shows a confirmation window first. If you didn't click it, their existing password still works.

Q: Should I delete the old account and create a new one when someone moves teams?

A: No — changing the role on the existing account is both faster and safer, because the admin code and email address stay the same and the history that records who did what stays continuous. Deleting is for people who genuinely won't be using the system again, which is the article on deleting an unused admin account.

Q: Can one account hold more than one role at a time?

A: Select Role is a dropdown that takes a single value, so plan on one role per account. If someone's work straddles 2 roles, pick the one that covers their main job and tell the DeepBLOK team that looks after your account what permission set you need.

Q: Will reducing someone's access affect work they've already done?

A: Anything already saved into the system stays as it is. A role change affects what they can do from that point on. If you're narrowing someone's access, agree a time with them and let them finish anything in progress first.

Next Step

If the reason for this change is that someone is leaving the team, the next job is closing their account properly. An account left open with nobody using it is standing access that nobody is watching.

Read Next